Payment
The Little Holistic Farm I/S accepts payment by Dankort/VISA-Dankort, VISA, VISA Electron, Mastercard, and MobilePay. Your account will only be charged once the item has been shipped.
All amounts are in DKK (Danish kroner) and include VAT.
Den lille holistiske bondegård I/S uses an approved payment server that encrypts all your card information with the SSL (Secure Socket Layer) protocol. This means that your information cannot be read.
Claims network
There is a two-year warranty right under the Purchase Law. Our warranty covers defects in materials and/or workmanship.
Claims do not cover defects or damage caused by improper use of the product or service.
The small holistic farm I/S will cover return shipping costs to a reasonable extent.
See return
Please send inquiries and complaints to:
Den lille holistiske bondegård I/S
Krogsbøllevej 162
5450 Otterup
CVR: 42349046
We do not accept packages sent C.O.D.
Refusal
If a refund has been agreed upon, please send your bank information so we can transfer the agreed-upon amount.
Right of withdrawal
We offer a 14-day full return policy on items purchased in our online store.
The period begins on the day you receive the order.
Goods excluded from the right of withdrawal:
Your best is ordered for slaughter.
Advice
Workshops
You are responsible for the return shipping costs.
You must notify us of your cancellation no later than 14 days after purchase, and you must return the shipment no later than 14 days after cancellation.
The notice must be sent by email to dlhb@netmail.dk. In the notice, you must clearly inform us that you wish to exercise your right of withdrawal. You may also choose to use our standard withdrawal form and send it back. You can find it her
The item must be in its original condition when you return it.
You may be charged for any reduction in the product's value resulting from handling it beyond what is necessary to establish its nature, characteristics, and functioning. In other words, you may try the product in the same way you would in a physical store.
If the item has been tested beyond what is described above, we consider it used, which means that if you cancel the purchase, you will only receive part or none of the purchase price back, depending on the item's commercial value.
To receive a full refund, you must do the same as you would in a physical store. You may try the item, but not actually use it.
Complaint options – overview and links:
If you have a complaint about a product purchased in our online store, you can send a complaint to:
Center for Complaint Resolution
The House of Names, Toldboden 2
8800 Viborg
You can file a complaint with the Center for Complaint Resolution via the Complaint Portal for Nævnenes Hus: https://kpo.naevneneshus.dk/
If you are a consumer residing in another EU country, you can file your complaint on the EU Commission's online complaint platform.
The platform ends here: http://ec.europa.eu/odr
If you have any complaints, you must provide our email address: dlhb@netmail.dk
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