Payment

„Den lille holistiske bondegård I/S“ accepts payments via Dankort/VISA-Dankort, VISA, VISA Electron, Mastercard, and MobilePay.
The amount will be debited from your account only after the goods have been shipped.

All amounts are in DKK (Danish Krone) and include VAT.

„Den lille holistiske bondegård I/S“ uses a certified payment server that encrypts all your card data with the SSL protocol (Secure Socket Layer). This means that your data cannot be read by unauthorized parties.

Warranty law

In accordance with the Law on the Sale of Goods, we provide a two-year warranty. Our warranty covers material and/or workmanship defects.
Claims do not extend to defects or damages caused by improper use of the product or service.

Den lille holistiske bondegård I/S covers the reasonable costs of return shipping.

See return
Please direct your inquiries and complaints to:

The Little Holistic Farm I/S
Krogsbøllevej 162
5450 Otterup
CVR: 42349046

We do not accept cash on delivery shipments.

Refund

If a refund has been agreed upon, please provide us with your bank details so that we can transfer the agreed amount.

Right of withdrawal

As a general rule, a 14-day right of withdrawal applies to goods you purchase in our online shop.
The cancellation period begins on the day you or a person named by you has received the goods.

No right of withdrawal for meat orders

When ordering a whole animal, the animal is slaughtered and processed based on your binding order.
There is no right of withdrawal for fresh meat, as it is a perishable good.
Cancellation or a refund after slaughter is therefore excluded. This also applies if you do not pick up the meat or if you are not satisfied with it.
Your statutory rights in the event of defective goods remain unaffected.

Cancellations and no-shows at events

You can cancel a workshop, field trip, or other activity up to 14 days before the agreed-upon date. Payments already made will be fully refunded.
In the event of cancellation less than 14 days before the agreed date, no refund will be issued.
No refund will be issued in case of a no-show.
If we cancel the event, you will of course receive a full refund.

Return of goods

You bear the direct cost of returning the goods.
If you wish to exercise your right of withdrawal, you must clearly inform us of this within the 14-day withdrawal period.
Following your notification, you must return the goods to us immediately, but no later than within 14 days.
The notice of revocation must be sent by email to dlhb@netmail.dk to send. You can also use our standard withdrawal form for this purpose. You can find it here.

Condition of the returned goods

You may inspect the goods to the extent that would also be possible in a retail store.
You are liable for any diminished value of the goods only resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Should the item have been tested beyond the scope described above, we consider it used. This means that in the event of a purchase cancellation, depending on the market value of the item, you will receive only a partial refund of the purchase price or nothing at all.
To receive a full refund of the purchase price, you must proceed exactly as you would in a brick-and-mortar store. You are allowed to try on the item, but not actually use it.

Complaint options – Overview and links:

If you have a complaint regarding a product purchased in our online shop, you can send it to the following address:

Complaint Management Center
The Name House, Toldboden 2
8800 Viborg

You can submit a complaint to the Centre for Complaint Resolution via the „Nævnenes Hus“ complaint portal: https://kpo.naevneneshus.dk/

If you are a consumer residing in another EU country, you can submit your complaint via the European Commission's online dispute resolution platform.

https://consumer-redress.ec.europa.eu/index_de
Should you have any complaints, please let us know via our email address: dlhb@netmail.dk